We are recruiting – Service Desk Engineer

Are you a Service Desk Engineer looking for a new role with a growing dynamic company? If so we are looking for a Service Desk Engineer with skills consisting of Office 365, Azure, Windows Server and networking.   

This is a varied role  that will enable you to have exposure and gain experience with a wide range of technologies and be hands-on with client projects.

Benefits of Working with Us:

•Job type – Permanent
•08:30 – 17:00 Mon – Fri; 37.5 Hours
•20 days holiday increasing to a maximum of 25 days + public holidays
•Pension plan (Nest 3% employer, 5% employee)
•Company laptop

Role and Responsibilities:

•Providing technical support to our clients
•Scope, plan and install new hardware and software
•Identify new opportunities for additional work and projects as a result of customer contact

Principal Accountabilities:

•Ensure timely delivery of client projects with a focus on quality and customer satisfaction
•Maintain responsiveness and efficiency in dealing with customer inquiries through the Help Desk
•Manage projects from inception to completion, ensuring technical standards are upheld
•Ensure IT documentation is updated in IT Glue and ConnectWise Manage

Essential Skills:

•Exceptional communication skills, both written and verbal, with a strong customer focus
•Proficiency in Microsoft 365, Azure, and Intune
•Knowledge of Windows Server, including Hyper-V, and VMware vSphere
•Familiarity with WatchGuard firewalls, Office 365 applications, and anti-virus software
•Competence in backup software such as Veeam, MSP360, and Wasabi
•Microsoft and manufacturer certifications are highly desirable

Personal Attributes:

•Positive attitude with a proactive approach to problem-solving
•Self-starter with the ability to work independently or part of a team
•Professional presentation and excellent time management skills
•Demonstrated leadership abilities and a collaborative mindset
•Ability to build and maintain rapport with clients

How to Apply

If you are a motivated IT professional looking to take the next step in your career, we want to hear from you! Join our team and become part of a company that values innovation, collaboration, and employee growth. Apply now to unleash your potential and embark on an exciting journey with us!

Email your CV to careers@ripplesolutions.co.uk

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Written by

Chris Plant

Operations Director