We are recruiting – 3rd Line Support Engineer

Are you a 3rd Line Support Engineer looking for a new role with a growing dynamic company? If so we are looking for a 3rd Line IT Support Engineer with skills consisting of Office 365, Azure, Windows Server and networking.   

This is a varied role  that will enable you to have exposure and gain experience with a wide range of technologies and be hands-on with client projects. You are also required to travel to client sites occasionally using your own vehicle.

Benefits of Working with Us:

•Job type – Permanent
•08:30 – 17:00 Mon – Fri; 37.5 Hours
•Car Allowance
•20 days holiday increasing to a maximum of 25 days + public holidays
•Pension plan (Nest 3% employer, 5% employee)
•Company mobile phone
•Company laptop

Role and Responsibilities:

•Providing technical support to our clients both onsite and remote
•Scope, plan and install new hardware and software
•Assist the Account Director, providing technical input for client meetings – face to face, VC and telephone
•Research and seek solutions to problems and document findings in a timely and effective manner
•Identify new opportunities for additional work and projects as a result of customer contact

Principal Accountabilities:

•Ensure timely delivery of client projects with a focus on quality and customer satisfaction
•Facilitate trouble-free project implementations, garnering positive feedback from clients
•Maintain responsiveness and efficiency in dealing with customer inquiries through the Help Desk
•Manage projects from inception to completion, ensuring technical standards are upheld
•Create comprehensive project documentation for both customer needs and internal records

Essential Skills:

•Exceptional communication skills, both written and verbal, with a strong customer focus
•Proficiency in Microsoft 365, Azure, and Intune
•Knowledge of Windows Server, including Hyper-V, and VMware vSphere
•Experience with server and storage hardware configuration, including Fujitsu and HP
•Familiarity with WatchGuard firewalls, Office 365 applications, and anti-virus software
•Competence in backup software such as Veeam, MSP360, and Wasabi
•Microsoft and manufacturer certifications are highly desirable

Personal Attributes:

•Positive attitude with a proactive approach to problem-solving
•Self-starter with the ability to work independently or as a technical lead within a team
•Professional presentation and excellent time management skills
•Demonstrated leadership abilities and a collaborative mindset
•Commercial awareness and a strong focus on client satisfaction
•Ability to build and maintain rapport with clients

How to Apply

If you are a motivated IT professional looking to take the next step in your career, we want to hear from you! Join our team and become part of a company that values innovation, collaboration, and employee growth. Apply now to unleash your potential and embark on an exciting journey with us!

Email your CV to careers@ripplesolutions.co.uk

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Written by

Chris Plant

Operations Director